Refund policy

Last updated: October 30, 2026

30-day returns

We want you to love your purchase. If you are not completely satisfied, you can request a return within 30 days of receiving your order.

To be eligible, the item must be unused, in the same condition you received it and, where possible, in its original packaging. Because our barriers are cut to size and attached with adhesive, items that have been cut or installed cannot be returned unless they arrived damaged or defective.

How to start a return

Write to us through our Contact page with your order number and the reason for the return. We will reply with the return instructions and address. Items sent back without first requesting a return will not be accepted.

Unless the item is damaged or defective, return shipping costs are paid by the customer and are not refundable.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 14 days of delivery with your order number and a photo of the problem. We will send a free replacement or issue a full refund, and you will not need to pay for any return shipping.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

If you have not received a refund after that time, check with your bank first and then contact us.

Exchanges

The fastest way to get a different length or color is to return the unused item and place a new order.

Cancellations

You can cancel your order free of charge before it ships. Contact us as soon as possible through our Contact page.

Questions

For any question about returns or refunds, reach us through our Contact page.